Agreement Terms and Conditions

Welcome to our website. If you proceed and make a reservation for one of our properties, you are agreeing to comply with and be bound by the following terms and conditions of use.

1. Rates
Nightly Rates are inclusive of utilities, linen, towels, WIFI and housekeeping *price based upon number of occupants and time of year Corporate and discounted rates are available for longer stays

2. Restrictions on Use
The Property will be used by the occupant as a residence for (in the case of an individual) the occupant and the occupant's family or (in the case of a company or business) the companies employees or contractors. The maximum number of occupants in the Property shall not exceed the number for which accommodation was booked for. Assigning or sub-letting the Property or any part thereof is prohibited. Paying guests and boarders are prohibited. Parties or gatherings in the Property are prohibited. Inclusion of any unauthorised guest for an overnight stay, in an apartment will lead to additional charge of £100 per night for the full duration of the booking.

3. Deposit & Reservations
A deposit (25% of total accommodation cost) is required to secure your booking. The remaining balance is due upon arrival. Bookings must be secured by supplying credit / debit card details supplied by the card belonging to the guest placing the reservation. Confirmation of your reservation will be confirmed in writing by email. You must provide us with a valid landline/mobile number and full address at the time of booking. Synergy Apartments Ltd reserve the right to decline any reservation, both during and after booking, that causes us significant concern, with any refund in such circumstances being at our discretion. Synergy Apartments Ltd are unable to accept Stag, Hen & Party Groups. If a 1 bedroom apartment is requested by the guest and a 2 bedroom apartment is provided, the 1 bedroom rate will apply as long as the 2nd bedroom is not used during the reservation. Should the 2nd bedroom be used, an additional fee of £50 per night for the full duration of the stay will be charged to the credit/debit card supplied at check-in. If a guest wishes to make use of the 2nd bedroom it is their responsibility to communicate this to Synergy Apartments Ltd at the earliest opportunity and preferably no later than check-in. Otherwise, the additional guest will be regarded as unauthorised and the £100.00 per night charge will apply for the full duration of your stay. In the unlikely event that we are unable to provide you with the apartment originally booked, we will endeavour to relocate you to another apartment within the company at no additional cost. Where this is not possible, and no other apartment is available, we will provide our guest(s) with a full refund and assist, as far as possible, in identifying alternative accommodation. Our liability for this does not extend to any transport or other costs associated with the change of accommodation.

4. Cancellation
In the event of cancellation 60 days (or more) prior to entry date, the deposit will be returned in full. No refund will be made for cancellation within 60 days prior to entry date. The full accommodation cost is still payable in the event of cancellation within 30 days prior to entry date.

5. Period of occupancy
You are to remain in the property for the period specified at time of booking. The dates must not exceed those stated, unless agreed between the occupant/company who made the booking originally and Synergy Apartments Ltd.

6. Termination
No later than 10 am on the Termination Date, the occupant will (1) lock up and vacate the Property (2) return the keys to Synergy Apartments Ltd to their office at Cobblestock Farm House and (3) leave the Property in accordance with the House Conditions clearly displayed in each property.

7. Condition of the property
The property must be left as it was found. Any occupant choosing not to leave the property in a clean and tidy condition on departure will be charged for any excessive cleaning costs.

8. Inventory
The Inventory will be provided to the occupant on the Date of Entry and will be checked at the Date of Entry by the occupant. In the event of there being any inaccuracies in the Inventory then the occupant shall notify these to Synergy Apartments Ltd on the Date of Entry, which failing the occupant shall be deemed to have accepted the contents of the Inventory.

9. Pets
No dogs or other animals are to be kept in the Property.

10. No Smoking
Smoking within the Property or in the remainder of the building is prohibited. In the event that this condition is not adhered to subsequent deep cleaning costs will be charged to the occupants account.

11. Conduct of occupant
If the occupant or any person or persons for whom the occupant may be responsible commits any form of harassment (whether verbal or physical) or conducts themselves in such a manner as to cause nuisance or distress to the Neighbours or as may be detrimental to the amenity of the Property or of Neighbouring Properties (as to which the Owner's decision shall be final) then such conduct will be held to be a material breach of the House Conditions and the occupant shall forfeit all rights under the Agreement and the Owner will be entitled to (One) require the occupant and any person or persons for whom he may be responsible to vacate the Property immediately and (Two) terminate the Agreement.

12. Inspection of the property
The Owner may enter the property at any time to carry out a check of the property and its contents, but will notify the guest first except in the case of an emergency or in the event that a guest is un-contactable.

13. Breakages, loss or damage
Breakages, loss or damage to the property or any of its fixtures/fittings must be reported to the Owner, and where necessary paid for, before departure. The occupant will not drive any nails into the walls or interfere in any way with the decoration or fixtures of the Property. The occupant will keep the Property in a clean and tidy condition and will leave the Property in such condition at the Termination Date, and will be responsible for any additional cleaning charges incurred by the Owner. Guests are liable for the cost of any damages, be they negligent or malicious, and will be billed accordingly using the credit/debit card details provided on check-in. Lost or damaged keys will be charged at a minimum of £60 to cover the cost of replacements, new locks and locksmith call out charges. Guests will also be charged for any items removed from the apartment at the end of their stay without authorisation. Synergy Apartments Ltd does not accept responsibility for any items or personal belongings damaged whilst the guest resides in the property.

14. Failure to vacate on time
Without prejudice to any other remedies available to the Owner, in the event that the occupant does not vacate the Property and return the keys by 10 am on the Termination Date then the Owner shall be entitled to charge the occupant for an additional day.

15. Definitions
In these terms and conditions the following words shall have the following meanings; "Inventory" means an inventory of the Furniture, Fixtures and Fittings and condition of same prepared by the Owner as at the occupant's entry date "Agreement" means the agreement (and any extension thereof) entered into between the Owner and the occupant incorporating these terms and conditions "Maximum Number" means the maximum number of occupants specified in the Agreement "Neighbouring Properties" means properties in the vicinity of the Property "Neighbours" means the proprietors or occupiers of Neighbouring Properties "Property" means the Property specified in the Agreement "Owner" means Synergy Apartments Ltd, registered office at Cobblestock Farm House, Station Road South, Peterculter, Aberdeen, AB14 OLL. Company registration number 453070 "Termination Date" means the Termination Date specified in the Agreement.